Chat integration is a program that collects chats from all channels into one platform. It was developed to help businesses respond to customers more efficiently, conveniently, and quickly than responding to traditional chats. go by channel the chat integration system is a live chat software that can be used in real-time (Real-Time) processing and instant response. No lost sales opportunities
In addition, these live chat systems have various features. That has been further developed such as a chatbot system, the introduction of AI to help in analysis and processing, a CRM system to manage customer relationships, etc. These features will vary from a service provider or software developer.
Today, Connect X gathers 5 chat integration systems that businesses in this era should not miss. Is there any software that is worth using? Let’s see.
1. Ultimate.ai
Massive automation platform with built-in chatbots and can also be used without coding. This allows users to change critical support requests and services. Automate tasks by up to 70%, making Ultimate.ai a highly flexible platform. It can support businesses in all markets and also supports up to 109 languages.
2. Digital Genius
It is a platform to help automate systems and services by using AI to deal with repetitive processes. or used to answer questions repeatedly can be automated such as order status inquiries, cancellations, refund requests, etc. In addition, businesses can also enter tags to categorize customers as well
3. Cognigy
Cognigy.AI is a platform that integrates advanced AI with the ability to create text and voice chatbots to enhance the customer service experience. which can be used in all industries and all levels Can be customized because it is a Low-Code Platform. It also supports conversations on all channels. Be it on websites, phone calls, SMS messages, and mobile apps
4. Zowie For Chat
It is another AI-powered chatbot platform or system that can help automate the workload associated with the service. by using data analysis of chat history and design automation strategies by experts in conjunction with the needs of each business To optimize its layout, Zowie supports 56 different languages and supports chatbots in the website chat. mobile chat social media and various messaging apps
5. Connect X Social Chat Integration System
Reply to all popular platforms on one screen Able to collect customer information and be able to track which channels the customers come from. From which platform did you contact? What products are you interested in? Change from Unknown Customer to Known Customer, allowing admins to answer more knowing customers. There is also a CRM system (ระบบ CRM) and Loyalty Program to maintain relationships. Instantly deliver promotions to your customers with Marketing Automation, helping to close sales and make more impressions than any other platform.
It can be seen that the chat integration system that Connect X has selected for it. It is useful for a wide variety of businesses. which can help to easily solve problems encountered today such as responding to customers in all channels easily It will help to impress customers. It also helps in internal management as well. It can also be used to further develop various marketing activities. which is easily the key to business success. If you are looking for a chat integration system that meets your business needs. But don’t know how to get started? Connect X They have a free guide service.
Start creating good experiences Get your customers today with Connect X Marketing Platform with CDP & Marketing Automation.
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